Frequently Asked Questions

How can I make a hotel reservation at Al Alamein Hotel?

Al Alamein Hotel can be booked by visiting our website , by email , by calling our direct number on +20 464681600.

What’s the standard check-in time at Al Alamein Hotel?

The standard check-in time is 3 pm.

What is your policy on children?

Children below 6 years will be free of charge. Children from 6 till 11.99 will enjoy 50% discount from the adult rate in the double room with an extra bed. Children from 12 will be charged as an adult. Maximum of 02 children can be accommodated in the parents’ room except for the following room types: Superior Garden & Superior Sea View Rooms only accommodate 01 child under 6 without extra bed. Two children under 12 occupying a separate room will be charged as single room. Maximum of 01 extra bed can be provided in the room.

Can I book local tours through Al Alamein Hotel?

Our concierge service would be delighted to assist you in booking the tours of your choice. Kindly contact guest relations upon your arrival at the hotel.

Which credit cards are accepted at Al Alamein Hotel?

All major credit cards such as Visa, American Express, Master card, and Diners.

What is your pet policy at Al Alamein Hotel?

We do not accept pets.

Do you have any connecting rooms?

Yes, we do have connecting rooms at Al Alamein Hotel. Kindly contact our Reservations office for further information.

How do I check on special promotions?

Yes, you can see our offers section by visiting our website

Can I see pictures of the rooms or a specific room type?

Yes, you can see our rooms by visiting our website ; subsequently you can email us at for additional image requests.

What if I want to change or modify my original reservation?

Cancellation and modification policy is advised in the confirmation letter of your room booking. For more information please contact our Reservations Office at +20 464681600. or email us at

How do I make a booking for groups and meetings?

Please contact our reservations office at

How do I contact the Public Relations Department?

You can contact our department of Public Relations by sending a request to

How do can I request high resolution images and/or a Press Kit of your hotels?

You can contact our department of Public Relations by sending a request to

Is it possible to prepay for a booking before my client arrives?

Yes, you can prepay your clients stay before his arrival. Please inform our Reservations office about your request and they will send you the required details for the payment.

What’s the standard check-out time at Al Alamein Hotel?

The standard check-out time is noon.

Does the room come with a safe?

Each room comes with an electronic in-room safe.

Does the Hotel allow food delivery from nearby restaurants?

You can order from outside but cannot be delivered to the room. However, you may go down and collect it yourself.

Does the Hotel have WiFi, and do I need to pay extra charges for WiFi?

WiFi is available in the hotel rooms and is free of charge.

Is there a parking area at the hotel? Are there any extra charges?

Free private parking is possible on site (reservation is not needed).

Does the hotel arrange airport transfer or shuttle service?

We have a limousine service at an additional charge and reservation 24 hrs in advance is needed.

What activities can we do near the Hotel?

There are many exciting activities that you can enjoy at the hotel, within Marassi or you can arrange to visit the nearby natural and historic landmarks:
You can enjoy within Marassi the following activities:

Golf Course

Beach Club House (Closed during the winter season)

Children’s Play Areas

Restaurants (Closed during the winter season)

Marassi Marina (Closed during the winter season)

Historical Attractions:

EL ALAMEIN WAR CEMETERY (25 mins from Al Alamein Hotel)

El Alamein War Cemetery contains the graves of men who died at all stages of the Western Desert campaigns, brought in from a wide area, but especially those who died in the Battle of El Alamein at the end of October 1942. The cemetery contains 7,240 Commonwealth burials of the Second World War, where the campaign in the Western Desert was fought between the Commonwealth forces

El Alamein War Museum (25 mins from Al Alamein Hotel)

The museum opened in 1956 during the presidency of Gamal Abdel Nasser. It was built as a memorial of the battles in North Africa during the Second World War. This museum is an excellent introduction to the North African campaigns of WWII, including the Battle of El Alamein. El Alamein War Museum was renewed and reopened 1992.

Italian War Memorial (25 mins from Al Alamein Hotel)

The Italian war memorial is built on Tel el-Eisa (Hill of Jesus) near the coast, a site of heavy fighting during the battle. (Tel el-Eisa is also referred to as “Hill 33” in descriptions of the battle.) It is the largest of the various national memorials at
El Alamein. The main structure is a white marble tower.

German War Memorial (25 mins from Al Alamein Hotel)

El Alamein German War Cemetery was built in the shape of a fortress. It contains 4,213 German burials from the Second and 30 from the First World War. There are also 31 casualties with an unknown nationality buried here.

Can I store my luggage if I arrive before my check-in or if I check-out early?

You can store your luggage safely at the reception if you arrive before your check-in time until your room is ready, or if you check-out early until it’s time for you to leave the hotel.

Is breakfast Included in the booking price?

Breakfast is included in the booking price and served in Origins restaurant.

Is the use of spa Included in the price?

Spa treatments are offered for an extra charge. However, using our sauna and steam room facilities is free. Please make sure to contact our Spa reception and book your appointment in advance.

Is there a minimum age requirement to reserve a room?

The minimum age required to reserve a room is 18 years. Couples willing to share a room, or a suite need to show a marriage certificate when making a reservation.

Can you supply a cot or crib for my room when I travel with my children?

We will provide a crib to you at no extra cost for your baby or toddler.

Are there any nearby airports?

The nearest airport, Al Alamein Airport, is 18.6 miles away. There is also Borg El Arab International Airport which can be reached by car in 75 minutes.

How do I know that my reservation is confirmed?

Once your reservation is confirmed, you will receive a confirmation e-mail on the address listed in your booking form.

Can you host a wedding reception in your garden?

Our lawn garden by the sea is the perfect location to say, ‘I do’! You can choose to have a banquet-style wedding for 250 guests or a reception-style wedding for 350 guests. Our dedicated event planners are on hand to help you organize your special day complete with sumptuous dining experiences handcrafted by our executive chefs.

Is smoking allowed at the Hotel, or is there a smoking room?

Al Alamein Hotel is a smoke-free property.

What are the activities available at the Hotel?

We have two swimming pools, including one for children. We also have 24-hour fitness facilities, a full-service spa, spa treatment room(s), fishing on-site, motor boating on-site, parasailing on-site, rowing, or canoeing.